WHICH COURIER DO YOU SHIP WITH?
The courier we rely on most is GLS which is the courier that offers a better service in terms of quality/price ratio, but when it is convenient, in some areas, we also opt for other couriers, but only exclusively when it is the alternative that guarantees a service better for the customer .
HOW MUCH IS SHIPPING?
The price for shipping to Italy is unique and fixed at €6.99 , free for those who order over €49 . while the price for international shipping is €14.99 , free for those who order over €69 .
CAN YOU PAY ON DELIVERY?
Unfortunately not, because it is not provided for in the contract we have with our couriers .
WHAT ARE YOUR DELIVERY TIMES?
Our shipping times are from 3 to 5 working days ( Saturday and Sunday excluded ), this is because as tailor-made packages we need from 1 to 3 days (when there is a greater influx of orders) for packaging and 24/ 48 hours for courier delivery . In all cases, our shipments are all traceable and you will receive the tracking code as soon as the package is ready to leave via email or text message .
WHAT ARE YOUR PAYMENT METHODS?
As a payment provider we use exclusively PAYPAL and STRIPE which are the 2 safest payment circuits in the world and with which you can pay with any type of card , even a simple prepaid card and there is no need to carry out any type of registration .
Furthermore, on our shop it is also possible to pay in 3 installments with SCALAPAY .
TO RECEIVE ASSISTANCE WHERE CAN I CONTACT YOU?
HOW CAN I MAKE A RETURN?
In accordance with our policies, returns of the Mystery Box are possible only if all products are intact and unopened and within 7 days of shipment. Please return the complete Mystery Box with all products to:
Via Vito di Jasi , 103
Aversa (CE) 81030
Upon receipt, we will verify the contents and proceed with the refund, deducting the outward shipping costs since they have already been incurred.